This is a heads up on where NOT to eat, from a friend of mine who, sadly, did and regretted it.
This is a very poor show, and certainly not what Customer Service is meant to be about! Allergies are not something to be laughed at, people don’t have them for fun. Would they have laughed and eye-rolled at someone with a severe nut allergy? Not for long, I suspect…
“So, if you have allergies *do not* go to the Wok'n'Grill/ Coach and Horses in Cambridge, ditto if you are vegetarian.
I asked *specifically* if they had a veggie wok, and they told me they did, put my food in a sieve then put meat in a sieve on top of it. When I pointed this out, they rolled their eyes and I told them I had a severe shellfish allergy, another eye roll, they then took the same wok they had just fried oysters in, put a spoonful of water in it and swirled it around, then threw my (newly collected plate of food not covered in meat from the sieve) food in.
I asked *again* for a veggie wok and said I had allergies, and with more eyerolling they told me they had just thoroughly washed the wok - it still had pieces of food in it! They had one wok and two pots of what looked like water or soup that they just threw everything into without separating it in any way or making sure there was no cross contamination.
Had I not been paying attention as much as I was, I could have ended tonight in hospital or worse.
It was lovely seeing folks, but even though I ate only the veggie prepared food there (rather than the fresh stuff they tried to kill me with) I have a severe headache and nasty upset stomach, nausea etc. - all the symptoms I get when having eaten meat products, so I bet the rest wasn't separated properly either.
Yes, I am reporting them. This isn't just an annoyance, the shellfish thing is dangerous.”